Terms of Service

These Terms of Service ("Terms") govern access to and use of the Myukura platform ("the Service"), owned by MYULAB INNOVATION SL, a SaaS clinical assistance tool based on artificial intelligence aimed at healthcare professionals ("the User"). For any enquiry you can contact contacto@myukura.com.

Access to the Service implies full and unreserved acceptance of these Terms in the version published at the time of access. If you do not agree, you must refrain from using the Service.

These Terms are supplemented by the Privacy Policy and, where applicable, by the Data Processing Agreement (DPA) available on request at contacto@myukura.com.

Myukura is a clinical assistance platform that allows the healthcare professional to:

• ✓Record audio of medical or veterinary consultations from the browser or a mobile device
• ✓Transcribe the audio using speech recognition models
• ✓Generate structured clinical reports (SOAP or other formats) using proprietary artificial intelligence models
• ✓Manage patient records, clinical history and attachments
• ✓Manage the appointment schedule and configure consultation hours
• ✓Export histories in PDF or JSON format

To access the Service you must create an account with your email address and a strong password. You are responsible for:

• —Keeping your login credentials confidential
• —All actions performed from your account, including those of members of your organisation
• —Immediately notifying security@myukura.com of any unauthorised access
• —Providing truthful and up-to-date information at the time of registration

The Service is intended exclusively for qualified healthcare professionals (doctors, veterinarians, dentists, psychologists, physiotherapists, nurses and other regulated healthcare professions) over 18 years of age. By registering, you declare that you meet this requirement.

Myukura reserves the right to change the duration or conditions of the trial period, with at least 15 days’ prior notice.

The prices of paid subscriptions, renewal conditions and accepted payment methods will be published on the Pricing page before they come into force.

Subscriptions are automatically renewed at the end of each billed period, unless the User cancels before the renewal date from the Settings → Plan and subscription panel.

In the event of non-payment, Myukura may suspend access to the Service, keeping the User’s data available for export during the guaranteed retention period of 6 months.

Prices are expressed in euros (€) and include applicable VAT in accordance with Spanish regulations. For B2B invoicing with a tax ID (NIF/CIF), contact facturacion@myukura.com.

The User undertakes to use the Service lawfully and not to:

Breach of these conditions entitles Myukura to suspend or cancel the account immediately, without prejudice to any legal action that may be appropriate.

Myukura’s property: The platform, software, proprietary AI models, design, trademarks, logos and any content generated by Myukura are the exclusive property of Myukura and are protected by applicable intellectual property law. This contract does not grant the User any ownership rights over them.

User’s property: The data entered by the User on the platform (patient records, reports, attachments) are and will remain the User’s property. Myukura claims no ownership rights over the clinical content entered by the healthcare professional.

Licence of use: Myukura grants the User a non-exclusive, non-transferable and revocable licence to access and use the Service for the duration of the subscription, exclusively for the purposes described in these Terms.

Data for service improvement: Myukura does not use patients’ clinical data to train artificial intelligence models. Any usage metrics analysed will always be aggregated and fully anonymised, requiring the User’s prior express consent.

The processing of personal data is governed by Myukura’s Privacy Policy, which forms an integral part of these Terms.

The User, as the data controller of their patients’ data, is responsible for obtaining the necessary legal bases and consents under the GDPR and applicable health regulations (Law 41/2002, Law 14/1986 General Health Law, and corresponding regional regulations).

Myukura acts as data processor of that data, and undertakes to process it only on the controller’s instructions and with the security guarantees described in the Privacy Policy and in the DPA available on request.

Integrations with Google, Microsoft and Meta are optional Myukura features. The user decides which account to connect and which permissions to grant. The external account is used only for the administrative functions authorised by the user.

When connecting an external account, the user declares that they have sufficient authorisation to use it and accepts the applicable terms of the relevant provider.

Myukura does not guarantee the permanent availability of external services. The user may disconnect any integration from Myukura and also revoke permissions directly from the external provider.

The processing of data derived from these integrations is governed by the Optional external integrations section of the Privacy Policy, and by the Data Deletion page.

Myukura strives to keep the Service available with a target of 99.5% monthly availability (excluding scheduled maintenance).

Scheduled maintenance will be announced at least 48 hours in advance by email and/or via notice on the platform, and will preferably be carried out during low-activity hours.

Myukura does not guarantee that the Service will be free of errors or interruptions. In the event of serious incidents affecting availability, information will be published at status.myukura.com (in the process of being set up).

By the User: You can cancel your subscription at any time from Settings → Plan and subscription. Cancellation takes effect at the end of the current billed period. No refunds are made for partial periods, except where legally required.

Data Retention Guarantee: After cancellation, your data (patient records, reports) will be kept for 6 months so that you can export it. After that period, it will be permanently and irrecoverably deleted.

By Myukura: Myukura may suspend or cancel access to the Service in the event of serious breach of these Terms, repeated non-payment, or by court or administrative decision. In the event of cancellation for reasons attributable to Myukura, the User will be offered the export of their data and a proportional refund of the prepaid subscription.

Myukura may modify these Terms at any time. Material changes will be notified at least 30 days in advance by email. Minor changes (grammatical corrections, clarifications with no legal effect) may be published without prior notice.

Myukura may also modify, suspend or discontinue features of the Service. For significant changes that remove key features, at least 30 days’ notice will be given, offering the option to cancel without penalty.

These Terms are governed by Spanish law and applicable European Union regulations, including in particular the GDPR and Directive (EU) 2019/770 on digital content.

For the resolution of disputes, the parties expressly submit to the Courts and Tribunals of Madrid (Spain), waiving any other jurisdiction that might correspond to them.

For consumers (natural persons acting outside their professional activity), the consumer and user protection legislation in force in Spain shall apply, and they may use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.